Website Privacy Notice
General Information
Huggie Bears Family Childcare is committed to protecting the confidentiality and security of your personal and nonpersonal information; a responsibility which we take very seriously. This privacy policy details the ways that Huggie Bears Family Childcare collects and processes information collected from all parties (“users”) accessing our website https://www.huggie-bears.co.uk (“website”/”the site”/”site”). Please read the following carefully to be fully informed.
This Privacy Notice explains how we handle Personal Data with respect to the data protection laws of England and Wales and the EU General Data Protection Regulation. Any personal information you choose to share with us on the Website will be used, stored and processed in accordance with this Privacy Notice.
For the purposes of the General Data Protection Regulations and any other applicable data protection and privacy laws and regulations (“Data Protection Legislation”), Huggie Bears Family Childcare will be the ‘data controller’ for all personal information that we determine the means and purpose of processing.
By “Personal Data” we refer to information collected or held by Huggie Bears Family Childcare, that identifies and relates to you as an individual.
Your Consent
By using our website, you consent to our collection, use and disclosure of your information as described in this Privacy Policy. Due to the nature of our services, as well as applicable laws and regulatory requirements, if you choose to withhold some types of personal information or opt out of providing it, we may not be able to provide the services requested.
If we change our privacy policies and procedures, we will notify those changes on our Website to keep you informed of what information we collect, how we use it and under what circumstances we may disclose it.
If you do not agree with this Privacy Notice in relation to your use of the Website, please log off and clear your browser of any cookies which may have been placed in your browser by our site in the interim.
Information we may collect
We may collect, process and store the following kinds of Personal Data, and we may also collect certain types of anonymous statistical data. Sometimes we may need to ask for your explicit consent to collect personal data and when this is required we will make that request clear.
This might include the following:
- personal informationto enable us to provide our professional services to you. This will often include your name, address, email and preferred contact details. We may also need to collect information such as your Child’s name and date of birth and other necessary information to aid us to ascertain the service you may require and to support your specific needs and requests as well as to meet our business needs.
- technical informationabout the type of computer you are using and about your visits to, and use of, the Website. This is anonymous data such as your computer’s IP address, geographical location, browser type, referral source, length of visit and the number and type of pages viewed. This is anonymous statistical data and it cannot identify a specific person if or when it is collected;
- information that you provide to usthrough the Website contact form, chat windows email, telephone or otherwise. This information may include your name, email address, telephone number and postal address;
- any other information that you choose to send to us and for which you gave your consent for us to use.
What we do with the information we collect?
We may use your personal data for a number of purposes including where we have your permission to do so, we may also use the information collected to:
- administer the website
- provide you with information about our services that we offer
- to ensure content on our Website is presented in the most effective and efficient manner for you and your computer
- to allow you to request information on our services available on our Website, where you choose to do so;
- to notify you about changes to our service.
- if you have provided your consent at the point of enquiring, to contact you with information about the services that we provide that you have requested information from us about or that we believe may be of interest to you.
- address enquiries and complaints made by or about you relating to the website
- keep the website secure and prevent fraud
- provide third parties with statistical information about our users – but this information will not be used to identify any user.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Legal basis of processing
We will only process your information for as long as we have a relevant legal basis to do so. This is usually in order to provide you with information on the contractual services Huggie Bears Family Childcare provides that you have requested from Huggie Bears Family Childcare or if you have provided us with adequate consent to process your information for other purposes.
We may use the legal basis of legitimate interests to process your information but this will always be after a careful consideration to ensure that the processing is balanced and reasonable. If we choose to process your information under the legal basis of legitimate interests, we will always inform you of our legitimate business interest and your right to object.
We may also be required to process your personal information under a legal or regulatory obligation.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Data security
We have taken reasonable technical and procedural precautions to prevent the loss, misuse or inadvertent alteration of your personal data. The personal data you provide is stored in secure servers or systems.
However, we cannot guarantee the security of any data you choose to send to us over the internet and if you choose to send such information to us via the internet, you do so at your own risk. The Website does however use an SSL certificate to help ensure that any information sent to us through it, is more secure than it otherwise would be.
If you look in the address bar of your browser, when visiting our site, you will see the letters https. The S stands for secure and means that information sent to us through our site is sent to us through an encrypted channel.
We are committed to ensuring that your information is secure and we have procedures in place to try and prevent any unauthorised access or disclosures and to safeguard and keep secure the information that we collect online.
All the Personal Data collected by us and stored electronically is held on a secure server in the EEA only. Where required, this information is encrypted for additional security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to Personal Data only for those employees who require it to fulfil their job responsibilities.
Where applicable, you are responsible for keeping your password and user details for this website confidential. We will not ask you for your password (except when you log into the website if this function is available to you).
Transfer of data outside of the EU
We shall not transfer any personal data to any country outside of the European Economic Area unless we ensure that such personal data is subject to an adequate level of protection and appropriate legal safeguards in accordance with Data Protection Legislation.
Sharing you information with others
We never sell your personal data to any third party. We only share your data with third parties where it is required to do so by law and or to deliver the information and or services you have requested from us. This would also only be done with respect to the applicable Data Protection legislation and under the terms of our registration with Ofsted.
In addition to the disclosure reasonably necessary for the purposes identified elsewhere in this Privacy Notice, we may disclose information about you:
- to carefully selected sub-processors to help us collect, store or manage your information. This will always be managed under the terms of a written data processing agreement;
- with law enforcement or other government entities as required by law/regulations or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, or to enforce our website terms of use
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Access to your personal data
You have rights in relation to any Personal Data that we hold about you. If you wish to access your Personal Data you may make a formal subject access request by contacting Huggie Bears Family Childcare.
The information you request must relate to you or another person that you have authority to act on their behalf. Huggie Bears Family Childcare will require a confirmation of your ID prior to providing any information about the data we hold. If you are unable to provide sufficient information to prove your ID, Huggie Bears Family Childcare reserves the right to refuse your request for access to Personal Data. The rights you have in relation to the Personal Data we hold regarding you are:
- the right to rectify any inaccuracies in the information we hold;
- the right to erasure of information in specific circumstances;
- the right to request transfer of your information to another controller; and
- the right to object to processing in certain circumstances.
If you have provided us with consent to process your information, you always reserve the right to withdraw this consent via the method detailed in the paragraph below. We are committed to ensuring that your wishes are respected and upon notification that you wish to withdraw your consent, Huggie Bears Family Childcare will immediately cease processing the information in question.
Please send your request to Huggie Bears Family Childcare by contacting us at info@huggie-bears.co.uk.We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We are obliged under GDPR to complete you request free of charge and within 1 month of receipt of the request. However, where the request is manifestly unfounded or excessive then a charge may be levied. Please see our Data Protection Policy for more information.
Changes to this Privacy Notice
We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use and safeguard your Personal Data.
Please check this notice from time to time to ensure you are aware of any updates we may have made to our Personal Data handling practices. The date of the changes will be listed in the ‘Last updated’ section below.
Acceptance of these terms
By using this website, you signify your acceptance of this policy. Your continued usage of this website following the posting of changes to this policy will be deemed your acceptance of those
changes.
Cookies
We use cookies on the Website to help us understand how the Website is being used and to develop it with a view to providing our Website visitors with a better experience. A cookie is a computer file that is sent by a web server to a web browser when someone logs onto a website. Cookies are stored by the Website visitor’s browser – e.g. Chrome, Internet Explorer, Safari, Edge, Firefox – until they automatically expire or until they are deleted by the Website visitor.
The information collected by the cookies is sent back to the web server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using the Website.
The cookies we use allow us to understand things such as which pages a visitor views, for how long and how a visitor came to the Website (from which source e.g. Google, Twitter, Facebook). They cannot identify a specific person’s identity. They only collect anonymous data about how a person is using the Website.
If you are concerned about allowing cookies to be stored on your browser, even temporarily, most browsers now recognise when a cookie is offered and will permit you to refuse or accept them.
You can by default set your browser to permanently block cookies from any website from being placed on your browser, but doing this may cause some functionality to be lost and the Website may not look as intended in your browser.
We may also use anonymous cookie data for remarketing purposes. This means, you may see our promotions and advertisements on other websites that you visit.
You might also wish to visit the Information Commissioner’s website to find out more about cookies.
Google Analytics
We use Google Analytics to help us understand how the Website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.
Google may store this anonymous data in its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here www.google.com/privacypolicy.html.
Linking to Third-Party Websites
From time to time, we may publish a link on the Website to a third-party website, perhaps to provide you with access to additional information or some other resource. We are not responsible, or liable, for the management, content or security of those third-party sites. As such, we would actively encourage visitors to review any such site’s privacy policy before disclosing any Personal Data.
How can you make a complaint?
Please note that if you are not satisfied with the processing of your personal data as set out in this Privacy Notice, please contact us at info@huggie-bears.co.uk
You have the right to issue a complaint directly with the Information Commissioners Office, the data protection supervisory authority for England and Wales (https://ico.org.uk/concerns/).
Contacting us
Please contact us at info@huggie-bears.co.uk if you have any questions, comments or requests regarding this Privacy Notice.
Last updated May 2018